Eskom
Eskom Holdings SOC Ltd · State-owned utility (Eskom)
Northern Cape
Northern Cape Emergency & Outage Numbers
Electricity provider outage lines, provincial agencies and local numbers for Northern Cape. In a life-threatening emergency, call 112 or 10177.
National numbers
112
Emergency from any cell phone – downed power lines, fire, medical emergencies
24/7
10111
South African Police Service (SAPS) emergency
24/7
10177
Ambulance and emergency medical services
24/7
0860 037 566
Eskom contact centre – report an outage or ask about your account
0800 112 722
Eskom Crime Line – report cable theft, vandalism and electricity theft
24/7
012 401 4600
NERSA (National Energy Regulator of South Africa) – regulator
Office hours
012 065 0969
National Disaster Management Centre (NDMC) – main line, not for emergencies
Office hours
0861 555 777
Poisons Information Helpline (incl. carbon monoxide questions)
24/7
0870 949 774
NSRI Emergency Operations Centre (sea and water rescue)
24/7
0800 428 428
GBV Command Centre (gender-based violence)
24/7
0861 322 322
Lifeline national counselling line
24/7
0800 456 789
SADAG / Cipla Mental Health Helpline
24/7
Northern Cape agencies & providers
112 Downed lines, fire, CO or medical emergency (from a cell phone)Report the outage to your electricity provider (check your bill or meter if unsure)
Sol Plaatje
Sol Plaatje Local Municipality (Kimberley) · Municipal electricity distributor
We have not verified an outage number for this provider yet. Use the number on your electricity bill or the provider’s website.
Provincial help
Northern Cape Provincial Disaster Management Centre
Provincial disaster management centre: disaster declarations, shelters and recovery information.
National Energy Regulator of South Africa (NERSA)
NERSA, the electricity regulator: lodge a complaint if Eskom or your municipality does not resolve an outage, billing or disconnection problem.
Service areas can be approximate – Eskom or the municipality on your electricity bill or prepaid meter is always right. Numbers were collected from official websites; tell us if one has changed. All emergency numbers →
Outage safety
- Downed lines
Stay at least 10 metres away from fallen wires and anything touching them. Call 112 from a cell phone, then Eskom or your municipality.
- Generators outside only
Run generators 6+ metres from doors and windows – never in a garage. Carbon monoxide is invisible and deadly. Keep petrol and diesel in approved containers away from the house.
- CO alarms
Keep battery-powered carbon monoxide alarms on every floor. If one sounds, get outside and call 112.
- Food safety
Keep fridge and freezer closed: food stays cold about 4 hours in the fridge and up to 48 hours in a full freezer. Freeze water bottles to keep the fridge cold during load-shedding.
- Unplug electronics
Unplug appliances and use surge protection – power surges when supply returns, especially after load-shedding, damage fridges, TVs and routers. Leave one light on so you know.
- Heat & cold
Contact your municipality or provincial disaster management centre for help. Never heat your home with a braai, gas stove, oven or paraffin heater in a closed room.
- Medical devices
If you rely on powered medical equipment, tell Eskom or your municipality, and have a backup plan such as an inverter or battery. Ask your doctor about backup for oxygen concentrators and similar devices.
- Traffic lights (robots) out
Treat an intersection with dark traffic lights as a four-way stop. Drive slowly during load-shedding.
More: Eskom load-shedding · NERSA
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